ABOUT SR SPORTS LTD

SR Sports (SR Sports Consultancy Ltd) is registered in England (Company No. 10793280).

Registered office address: 37 Avondale Crescent, Blackpool FY4 5AS.

VAT number: 371957267.

Contact us by email steveriley@srsportsservices.com

SR Sports Tennis Centres are registered with the Lawn Tennis Association (LTA). Each venue is a British Tennis Registered venue and has the LTA Venue Safeguarding policy (children and adults), the LTA Diversity and Inclusion policy & GDPR Privacy Policies.

These and other policies and procedures are available on request from the Head Office. SR Sports makes every effort to ensure that the details on the website and in flyers are correct. We reserve the right to make amendments at any time and will inform you of any changes.

References to “”, “we”, “us” and “our” should be construed as references to SR Sports Ltd.

 

GENERAL TERMS

SR Sports areas are NON SMOKING

SR Sports uses Playtomic booking platform – please refer to their terms and conditions @ www.playtomic.io

Dogs are not permitted on courts with the exception of guide/service dogs.

Riding of bicycles, skateboards and scooters is strictly prohibited at Lowther Gardens, no football on the tennis courts or grounds. Bicycles must only be left at the side of the court

Opening and closing times of the courts for online bookings are vary throughout the year and are published on our website and the noticeboards. Opening and closing hours can change at short notice with inclement weather conditions.

All players and visitors must adhere to all notices, signs and information intended for the safety of you and others.

Any individuals / groups behaving in any way deemed by SR Sports to be abusive, vulgar, racist, sexist, defamatory, sexually orientated or obscene or which will harass, distress, embarrass or inconvenience any person (including staff) or which might restrict or inhibit the use and enjoyment of the facilities by any person will be asked to vacate the Centre and grounds.

People not playing sports should respect players on court by not making too much noise or causing any distractions

SR Sports strive to provide a safe and inclusive environment for everyone. Should you have any concerns during your visit, please bring this to a staff member’s attention immediately. Please refer to SR Sports’s safeguarding policy for any further information.

Lost property, balls or equipment found should be handed back to the owner or to the nearest available staff member.

Personal items should not be left unsupervised at the premises at any time. SR Sports accepts no responsibility for items lost, stolen or damaged on the premises.

SR Sports will seek to reclaim any costs related to the intentional, malicious or negligent damage to property or assets of SR Sports.

If you suffer an injury on our premises, it is your responsibility to report it to a member of staff immediately.

SR Sports will not accept liability for any injuries incurred during play or visit at SR Sports Centres.

Players must inform SR Sports of any medical condition or disability which may be relevant to the person booked into an activity. Players must also notify us of any change or deterioration of any such medical condition or disability. We will keep this information confidential and handle such issues with discretion. It is our policy to include any such individuals within the scheduled programmes wherever possible, but we reserve the right to refuse the booking if we are unable to accommodate the requirements of any individual.

SR Sports is not liable for any incorrect information supplied by players.

Appropriate sporting attire should be worn on court and shirts must be worn at all times.

Recommended sports footwear must be worn.

Discounts are available for PLAY CARD holders

* For the Terms and Conditions, the use of ‘Courts’ shall refer to Tennis Courts and Padel Courts

 

COURT BOOKINGS

Court bookings are available on the hour.

Court bookings can only be made online.

All courts must be paid for at the time of making a reservation..

A floodlight fee is included in the booking

PLAY CARD holders may make tennis court bookings up to 31 days in advance at the Centre at which they hold their BOOKING CARD.

Court fees are based on peak and off-peak times. Discounts for PLAY CARD Plus holders apply. Peak and off-peak times are Centre and sports specific and are subject to change. Visit our website for our charges. When a court booking is made for adults and juniors playing together, the adult fee applies.

Court bookings should be made in the name of a player who will be on the court. Players may be asked to leave the court if the named person who made the booking is not present.

Attendance later than 15 minutes after the booked hour may result in the court being released and sold to another player. In this instance, no credit will be issued.

Court bookings can be extended for up to 1 hour preceding a booking for an additional fee, subject to availability.

A full fee applies to play that continues for longer than 15 minutes after the booked hour.

Only single individual court bookings (one per customer) are permitted at peak times each day and two hour back-to-back individual court bookings are permitted in off peak times only and cannot be reserved online.

Some courts are reserved by SR Sports for Centre programmes, events and league matches.

Only coaches who have a valid signed SR Sports Coaching Agreement may provide and charge for coaching services. Only these coaches can book courts in advance for individual coaching lessons. Use of baskets of tennis balls is restricted to these coaches only.

Mini courts are for the use of juniors aged 16 years and under only. Adult supervision is required.

Please refer to the Cancellation Policy for any cancellations information.

 

GROUP COACHING: COURSES, SQUADS & CAMPS

Registrations and payments can only be made online.

Places are sold on a first-come first-served basis. Priority booking may be offered to all players already registered onto programmes that are frequently oversubscribed.

Consent information is required for all junior programmes.

Once the maximum number of attendees are reached, a waiting list may be created and customers will be contacted if places become available.

If a course is undersubscribed and cancelled, the Senior Coach/Centre staff will suggest alternative arrangements to attendees.

Selected courses may be made available for purchase with the option of choosing sessions players wish to attend.

A missed session may be replaced only with another suitable session at the sole discretion of the Head Coach. The arrangement must be made in advance.

Missed sessions may not be transferred to weekend weekly drills sessions.

Missed sessions will not be credited into customers’ SR Sports credit accounts unless there are exceptional circumstances e.g. doctor’s note.

Junior Camps will run for the scheduled time irrespective of the weather. Play will continue in inclement weather at the coaches’ discretion. If necessary, coaches will utilise wet weather resources to aid off court learning.

We reserve the right to refuse entry to a course or advise a more appropriate session if any participant is found not to be of the correct age/ability, or is unable to complete a course due to being in the incorrect age/ability group.

We are unable to accept replacements of players in lieu of your booking.

Please refer to the Cancellation Policy for any cancellations information.

 

GROUP COACHING:

Places are sold on a first-come first-serve basis to the maximum number of places advertised.

Registrations and payments can only be made online.

All sessions can be booked in advance by all attendees.

Sessions require at least three people in order to take place.

If the player is more than 5 minutes late for a session, they may not be able to train for their own safety.

Attendees with low/high blood pressure and/or cardiac irregularities should not attend sessions until they have written permission from their doctor. If in any doubt, consult your doctor.

Missed sessions will not be credited into customers’ SR Sports credit accounts unless there are exceptional circumstances e.g. doctor’s note.

The instructors will advise an attendee of a more appropriate session or have the right to exclude them from a session if they are not the right standard.

Attendees are requested to wear appropriate clothing.

 

GROUP COACHING: WEEKLY DRILLS SESSIONS

Places are sold on a first-come first-serve basis to the maximum number of places advertised.

Registrations and payments can only be made online.

A limited number of places for weekly drills sessions is available for bookings up to 7 days in advance by PLAY CARD holders only.

All weekly drills sessions can be booked three days in advance by all other players.

The coaching staff and Centre staff will advise an attendee of a more appropriate session or have the right to exclude them from a session if they are not the right standard.

Where a player fails to arrive for a pre-booked weekly drills session, their space might be re-sold after 15 minutes of the session starting.

Please refer to the Cancellation Policy for any cancellations information.

 

GROUP COACHING: JUNIOR COACHING

All children booked onto junior courses and camps are fully supervised, but we cannot supervise children using the courts at other times.

All children booked onto junior courses and camps must bring appropriate weather protection on court at the beginning of the session. They are not permitted to leave the court without permission from the coach.

Permission for children to be released and go home alone must be given in writing. If written permission is not received and contact cannot be made with a parent/guardian, we will keep the child until they are picked up or contact is made. We reserve the right to charge for this supervision at the rate of £5.00 for every 30 minutes.

 

INDIVIDUAL COACHING

Individual coaching sessions are arranged directly with the coach who is exclusively responsible for managing and delivering these sessions.

Coaches are responsible for attending any session they have arranged.

Payments can be made directly to the coach by bank transfer or the coach’s credit account via the reception by card or by transfer of credit from customer’s to coaches credit account. Individual Coaching sessions must be paid in full for in advance.

Lessons are for one player; additional players are charged at £5 per person (max 3 players). Groups of 4 or more must be arranged via SR Sports.

Coaches are responsible for court and facility fees.

Quality assurance, coaching promise and guidelines are accessible online and on the Centre’s noticeboards.

Any coach who is not contracted by SR Sports found to be performing coaching will be asked to vacate courts immediately. No court fee refunds will be given to individuals involved.

 

COVID-19 GUIDELINES

All visitors and players are advised to adhere to guidelines and measures we have put in place.

We reserve the right to refuse admission to those not adhering to the guidelines and measures put in place to protect you.

 

CANCELLATION POLICY

CANCELLATIONS REQUESTED BY THE CUSTOMER

SUBSCRIPTIONS

No cancellation or refund is possible once the 14-day cooling off period is over.

For all types of cards, at least 30 days’ notice is required in writing to cancel your subscription (future payments towards subscriptions).

Card/Pass Holders will retain access to the benefits for the remaining part of your subscription period left from the 365 days of the subscription.

Cancellation Notice must be given by email to steveriley@srsportsservices.co.uk

SR Sports will acknowledge your cancellation email by return email. If you do not receive this email and cannot provide it to us on request, your cancellation will not be valid.

COURT BOOKINGS

Any necessary court cancellations must be made with more than 24 hours’ notice prior to the court booking time to receive a giftcard equal to 100% of the original fee to your SR Sports credit account.

Cancellation made online by customers will generate one-time-use vouchers that can only be redeemed at the same Centre.

Cancellations of transactions paid with a giftcard or a voucher can only be refunded back to the SR Sports credit account if requested via email

Cancellations made within 24 hours are not eligible for any refunds.

GROUP COACHING: COURSES, SQUADS & CAMPS

Where the participant wishes to cancel a programme booking, the following arrangements apply:
– If cancelled more than 7 days before the first session, you will receive a giftcard credit equal to 100% of the original fee to your SR Sports credit account;
– If cancelled more than 24 hours before the first session but less than 7 days, you will receive a giftcard credit equal to 50% of the original fee to your SR Sports credit account;
– If cancelled less than 24 hours, you are not eligible for any credit.

Cancellations and refunds can be requested by email

WEEKLY DRILLS SESSIONS

Any necessary weekly drills sessions cancellations must be made with more than 24 hours’ notice prior to the session start time to receive a giftcard equal to 100% of the original fee to your SR Sports credit account.

Cancellations made within 24 hours are not eligible for any refunds.

INDIVIDUAL COACHING

Individual coaching sessions cancelled less than 24 hours before are not eligible for a refund. This is at the discretion of the coach as he/she is responsible for managing their individual coaching sessions, including the court booking fee.

TOURNAMENTS AND LEAGUES

Cancellations will vary depending on the tournament or league. Details of cancellations will be communicated for each event.

EXCEPTIONAL CIRCUMSTANCES

No money will be refunded apart from refunds for exceptional circumstances listed below:
– Death of participant/spouse/partner/grandparent/parent/son/daughter. A refund of all activities not completed will be provided in full upon presentation of death certificate or another legal document confirming death. We appreciate due to sensitivity that this may take some time to provide. The refund will be processed as quickly as possible once the documentation is received.
– Terminal illness of participant/spouse/son/daughter. A refund of all activities not completed will be provided in full upon proof (i.e. medical diagnosis letter, appointment letter, treatment letter or any other support documentation).
– Long term illness of participant preventing them from playing sports. A refund of all activities not completed will be provided in full upon proof (i.e. medical diagnosis letter, appointment letter, treatment letter or any other support documentation).
– Leaving the Country permanently. A refund of all activities not completed will be provided in full upon proof of leaving (i.e. proof of residency, VISA/citizenship approval letter, named on new address post letter etc.).

When one or more of the exceptional circumstances occur, the customer may request:
– A refund equal to 100% of the fee paid for all activities customer is not able to attend to be transferred back into customer’s original payment card
– A refund of SR Sports remaining and valid credit amount to be transferred into customer’s bank account. These must be requested by completing a refund request form.

 

CANCELLATIONS MADE BY SR SPORTS

Any decision to cancel a session due to rain is based on the extent to which courts are affected and in the case of young players, if the rain is likely to be a significant distraction or result in a bad experience. Some sessions go ahead in rain.

If the weather forecast prior to the session is poor, any decision to cancel will be made by the Senior Coach as late as it is reasonably possible.

Whenever possible, customers will be sent an email and/or text message once a decision to cancel has been made. As a last resort customer should call their Centre for an update. Our overall intention is for as many sessions as possible to go ahead.

If the participant is absent from a session for a reason other than SR Sports cancelling the session due to adverse weather, he/she is choosing to forfeit the time.

COURT BOOKINGS

In adverse weather conditions the player should contact the Centre to check if play is possible not earlier than an hour before the booking start time.

Play in adverse weather conditions is a personal choice and is at each player’s risk. If the Centre deems the courts unplayable, players can request a credit to be applied to the player’s SR Sports account equal to 100% of the fee paid. The requests must be made within 24 hours and sent in writing (via email).

If you chose to play in adverse weather conditions/on slippery courts and use the court for more than 30 minutes, you are not eligible for any credit.

In the unlikely event of additional courts being required by Programme bookings, we reserve the right to cancel court bookings up to 1 day in advance. A credit will be applied to customer’s account.

GROUP COACHING: COURSES, SQUADS & CAMPS

If the weather is inclement, the sessions are deemed to run unless an official cancellation has been communicated. Decisions In such circumstances, will be made as early as possible. A credit will be applied to customer’s account.

In the event of inclement weather (e.g. rain), the extent to which a session is deemed to have taken place is dependent on the amount of time on court.
– If a session runs over half of the designated time,, 31 minutes the session is considered as having taken place and no credit will be issued.
– If a session is interrupted before half of the session is completed, 30 minutes or less a credit note be applied to players SR Sports account.

In the unlikely event of insufficient numbers, we reserve the right to cancel courses up to 1 day in advance of the start date. A credit will be applied to customer’s account.

WEEKLY DRILLS SESSIONS, TOURNAMENTS AND LEAGUES

In the event of inclement weather (e.g. rain), the extent to which a weekly drills session is deemed to have taken place is dependent on the amount of time on court. This is inclusive of both a coach-led hour and/or during an hour with no coach (when players mix in and play). If less than 30 minutes is completed of each hour, a credit will be applied to their account with the value as follows:
– the first hour, coach-led: credit for 100% of session
– the second hour, coach-led: credit for 50% of session
– the second hour, non-coach led: credit for 25% value of session
– on occasions when there is a third hour, no credit will be given for this hour

If 30 minutes or more per hour is played on court that hour is classified as having taken place.

 

PRIVACY POLICY

By agreeing to our Terms and Conditions, you agree and consent to our Privacy Policy that informs how SR Sports processes your data as a customer and/or Card Holder at our Sports Centre.

 

Last updated: August 2022

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